Frequently Asked Questions
To book a flat, select the required dates on the page of the selected flat and follow the instructions. You will receive an email with details once your booking has been confirmed.
We accept major credit and debit cards (Visa, MasterCard), PayPal and bank transfer. Payment must be made prior to arrival.
Yes, you can cancel your reservation. Cancellation conditions depend on the flat selected and the time before arrival. Please refer to the cancellation policy in the property description when booking.
Standard check-in time is from 15:00, check-out is until 12:00. If you need to change your check-in or check-out time, please contact us in advance and we will endeavour to accommodate your wishes.
Early check-in and late check-out are subject to availability. Please contact us in advance to discuss availability and conditions.
All mandatory fees are included in the rental price. In some cases a deposit may be charged, which is refundable upon check-out if there is no damage to the flat.
Yes, free Wi-Fi is available in all of our apartments.
Yes, final cleaning is included in the price. Additional cleaning during your stay is also possible for a fee.
Pets are allowed in some apartments. Please check the conditions of the specific accommodation before booking or contact us for clarification.
We provide 24/7 support. You can contact us by phone, email or messengers. Contact details are provided on your booking confirmation.
Yes, we can organise airport transfers at an additional cost. Please let us know in advance if you would like to use this service.
Smoking is strictly prohibited in the apartments. You may only smoke in designated smoking areas, if any.
Most of our apartments are located in central areas or close to the main tourist areas where shops, cafes and restaurants can be found